Money held, not sent
Your payment waits in escrow and only moves when you approve the work, or on a dispute decision.
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Your payment is held until you approve the work
Every provider is checked by a person before they can sell
About
Every year people send money home to build something, and a large share of it buys nothing at all.
Our story
The usual answer is to trust somebody. A cousin, a friend of a friend, a contractor recommended over the phone. That works until it does not, and when it fails there is no record of anything, because the whole arrangement was verbal.
Diatitis replaces the trust with a mechanism. The money is held rather than sent. Somebody independent goes and looks. What they record is fingerprinted and measured against the ground, and either side can dispute it. Nothing here asks you to believe anyone, including us.
What actually happens
Photographs arrive. They are of somebody else's site.
Both buyers have papers. Only one has possession.
They meant well and had no way to check either.
The whole arrangement was a phone call. There is no record to argue from.
How Diatitis fixes it
Built into the platform, not promised in a brochure.
Your payment waits in escrow and only moves when you approve the work, or on a dispute decision.
Identity and business documents are read by a person before anyone can sell here.
With Shield, an independent field proxy visits the site. Photos are fingerprinted and checked against where they were taken.
Messages, deliveries and evidence stay on the order, so a dispute is decided on facts.
What we will not claim
If any of that had been buried in a terms page instead, it would be worth less.
An independent escrow agent is a separate regulated entity holding the funds. Ours sit in our account at a regulated payment institution, controlled by a ledger. That is a real protection and a real distinction, and you should know which one you have.
We prove the file has not changed since it arrived, and that it arrived from that place at that time. What is in the frame is for you to judge. No technology can promise otherwise, and a platform selling verification should be the last to pretend.
Financial records are kept because the law requires it, anonymised so they no longer point at you. A published review keeps its rating and loses your words, because deleting it entirely would rewrite a provider's record because you left.
Verification proves who somebody is, not how well they build. That is what the held payment, the site visit and the dispute are for. If verification alone were enough, none of the rest would need to exist.
Where our providers are
Every provider on this plot has had their documents read by a person. Positions are the real coordinates of each city.
Pay into escrow, follow the work, and release the money when you are satisfied.