Frequently Asked Questions

Our comprehensive FAQ section provides answers to frequently asked questions for your convenience.

Purpose

Diatitis connects freelancers in Africa with clients seeking their services, specifically targeting Africans in diaspora who need work on the continent.

The market place works by allowing freelancers to create profiles and showcase their skills and services. Clients can then browse through these profiles and hire freelancers for their projects. The platform also handles payments and provides dispute resolution services ensuring a secure and seamless transaction process.

The marketplace is specifically designed for freelancers from Africa. Clients from all over the world can hire these freelancers for any work they need in Africa.

Diatitis offers a wide range of services, including graphic design, web development, writing and translation, virtual assistance, digital marketing, and video/audio production etc.Moreover, you can see all of the services we provide on our services page.

 

Freelancers can benefit from a larger pool of potential clients, access to projects specifically focused on Africa, and the ability to showcase their unique skills and expertise as African professionals.

Clients gain access to a diverse talent pool of freelancers with deep understanding of the African market and cultural norms, offering high-quality work at competitive prices.

Fees

A service fee is applied to all purchases on Diatitis. For orders up to $40, a flat fee of $1.50 is added. For orders over $40, the fee is 3%. For example, if you purchase a service for $10, your total will be $11.50. For a $50 service, you’ll pay $51.50.

Yes, sellers are charged a 15% service fee on each transaction. For example, if a seller completes a $100 job, they will receive $85 after Diatitis’s fee is deducted.

Withdrawal fees vary depending on the payment method. For instance, PayPal may charge a fee for transactions. Fees for methods like bank transfers or mobile money (MTN, Orange Money) may differ. Check Diatitis’s payment processing guidelines for the latest details.

If you cancel an order within 24 hours, the service fee is typically refundable. However, make sure to check Diatitis’s refund policy for any specific conditions regarding cancellations and refunds.

Some payment methods may have additional fees imposed by the payment provider  itself (like PayPal or credit card companies). Diatitis does not control these fees, so it’s advisable to review the terms of service from your chosen payment provider for more details.

The service fees can affect the final price a buyer pays and how much a seller actually receives. Sellers may consider these fees when pricing their services, and buyers should account for service fees when budgeting for projects.

Yes, sellers are allowed to set their own prices for services. Many sellers increase their rates slightly to account for the Diatitis service fee so they can earn their desired income after the fee is deducted.

No, there is no fee for creating or listing a service on Diatitis. Sellers can freely create multiple services in their chosen categories without any upfront costs.

More detailed and updated information about Diatitis’s fees can be found in the “Help & Support” section on the  website or in the “Terms of Services”.

Cancellation

Yes, you can cancel your Diatitis order, but the process and consequences depend on the status of the order.

If you believe a cancellation was unfair or incorrect, you can contact Diatitis’s customer support to explain your situation. We will review the case and may be able to offer a resolution based on the evidence presented.

If you cancel an order before the seller has started working on it, you can request a full refund. If the seller has already started working, you may not be eligible for a full refund.

If you cancel an order after the seller has completed it, you will not be eligible for a refund. The seller may choose to deliver the completed work to you or keep it for themselves.

Cancelling orders frequently or without valid reasons can affect your buyer rating on Diatits. Excessive cancellations may result in restrictions or suspension of your account.

Yes, sellers can also cancel an order. They can request a cancellation by providing valid reasons. If the buyer does not agree to the cancellation, the seller can still approach Diatitis’s customer support for help.

Common reasons for canceling an order include misunderstanding of the project requirements, inability to deliver on time, quality issues, or if the seller is unresponsive. 

If you feel pressured to cancel an order unjustly, it’s best to document your communications with the seller and reach out to Diatitis’s customer support. We will  assist you and ensure that you are treated fairly.

No, you cannot cancel an order that is in dispute. You must wait for the dispute to be resolved before you can cancel the order.

Payment

Not directly. Diatitis doesn’t currently support direct bank transfers. You can use a credit/debit card linked to your bank account, or use PayPal as a middleman.

Yes, Diatitis uses industry-standard security measures to protect your payment information.  also use encryption technology and are PCI DSS compliant, so your data is secure.

No, currently, you can only use one payment method per order.

Diatitis  primarily uses US Dollars (USD) for payments. However, you can choose to pay in other currencies, but they will be automatically converted to USD at the current exchange rate.

No, Diatitis does not accept cryptocurrency payments at the moment.

You can add a payment method by going to your ‘Account Settings’ and selecting ‘Payment Methods’.